Please contact our support team and provide as much information about your payment as possible. We need it to have a better ability to identify your payments. Firstly please realize, what payment gate/method you have used, if final transaction confirmation was executed via PayPal or Cardinity.
Then please, the information which would help us are as following:
Credit/Debit Card payments
Please note, in some cases we may ask you for a further photo/screenshot proof of your transaction.
Hit the Chat or E-Mail icon on bottom right corner to let us know about your issue.